Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts

December 5, 2011

Congress-I and Customer Service


The concept of customer service (moments of truth) has never existed for Congress-I and its lieutenants. Look at the way they are treating their biggest bastion in South - AP and India's second Presidential Capital Hyderabad. Even with 40 plus MPs - we have no minister of reckoning who will award projects here or retain investments. Investments are flowing out of the city, commercial space i...s g...oing abegging, some 30,000 units are threatening closure, companies like ICICI Bank and Infosys have reduced their footprint here to other places (which was not the original plan) like Pune, Landmark Bookshop closed its Warehouse in Hyderabad, many prominent groups have shifted out of Hyderabad, students are not coming to study in Hyd anymore especially Inter/Degree/PG level students which is the backbone of student population, MICE events have taken the severest knock last few years, IT Parks are shifting their R&D to other centres in India and abroad. Congress-I never treated the Hyd city or the state of AP with the respect and support - issues pile up and burial is the solution. This is nothing but a heist comparable in scale to what the British plundered in pre-independence era. The state is ignored in getting Railways footprint, projects, industrial corridors, everything and they manage to keepo the state folks perenially in illiteracy and disempowerment with doles for the poor. Today, the poor of AP are going out of the state for work; a few years back states like Bihar saw outlflow of people because of de-growth in Bihar - now Bihari workers in AP are moving back to Bihar because there are better prospects there. Does that mean we are becoming worse than Bihar?In the triangular contest happening between TDP, Jagan and Telangana demands - the Cong-I has precipitated CBI enquiries which are going nowhere but threatening to cast a shadow on every businessman in the city. I just hope that the next election will teach a lesson on customer service to Congress-I by decimating their base built on crooked plans, divisive politics and devious policies based on faultlines developed by them alone. Who will cry for you, Andhra Pradesh?

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